Our support service is a three level system: Basic, Standard and Premium. You can choose which level you need, and you can upgrade or downgrade as you wish as you are not locked in to any one level of service. Support options range from basic email communication to full spectrum service which means that you don't need your own support team to monitor the site, fix bugs and make minor alterations to the site. When we develop a site for you, some support and training is always included.
A presentation of all support options is coming soon. In the meantime, contact us here if you have any questions.
|
Packages |
Basic |
Standard |
Premium |
|---|---|---|---|
|
Support contact options |
|
Email & Phone |
Email & Phone |
|
Response Time |
< 2 days |
< 12 hours |
<6 hours |
|
Emergency Support |
Upgrade required |
GMT Business Hours |
24x7x365 |
|
Hours included |
Max 3 |
Max 15 |
Max 30 |
|
How does it work? |
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|
What is covered? |
All CMS / Carts |
All CMS / Carts |
All CMS / Carts |
|
Upgrades & Patching |
Yes |
Yes |
Yes |
|
Real-Time or Daily Backup of VPS/Account. |
Upgrade required |
Yes |
Yes |
|
Pingdom & New Relic Uptime/Server monitoring |
No |
Yes |
Yes |
|
Bypass the support queue in emergency? |
Upgrade required |
Yes |
Yes |
|
Software, security & performance, etc advice? |
Basic |
Detailed |
Detailed |
|
Can I access the knowledge database? |
Yes |
Yes |
Yes |
|
Fees |
€150 / month |
€550 / month |
€1250 / month |
|
Additional hours of support |
€65/h |
€60/h |
€50/h |
Got a question? Contact us here.
